TERMS & CONDITIONS, SHIPPING & RETURNS
AND PRIVACY NOTICE

Terms // Shipping // Privacy

Terms and Conditions of Use:

Detailed description of goods and/or services

illy South Africa is a business in the beverage industry that markets coffee.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of order number Order will be dispatched via Fastway.

In order to claim for damaged or broken items (applicable only to cups and glassware) please sign the delivery note “GOODS NOT CHECKED”.

Export Restriction

The offering on this website is available to South African clients only.

Return and Refunds Policy

The provision of goods and services by illy South Africa is subject to availability. In cases of unavailability, illy South Africa will refund the client in full within 30 days.

Any goods to be returned must be returned to 64/66 Eloff Street Extention, Village Deep, JHB 2001 within 14 days of receipt of delivery. Only products unopened and in original packaging will be credited. The cost of returns will be at the customer’s expense. Refund will be processed within 5 working days (once returned goods have been received by us) with a 10% handling fee.

Customer privacy policy

illy South Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by EFT.

Credit card acquiring and security: Credit card transactions will be acquired for illy South Africa via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details: Customer details will be stored by illy South Africa separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

illy South Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and illy South Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

illy South Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information This website is run by illy No Doubt Importers is a private company based in South Africa trading as illy South Aifrca and with registration number 2001/017166/07.

Shipments and returns:

Our shipping terms are contingent on the time frames below for all orders placed on week days before 12h00

Delivery

You accept that in order for us to prove delivery of an order or part of an order, we do not have to prove that you personally received the goods, but that any person at the delivery address specified on your order signed for the delivery. In the case of post office or depot collections, we need to prove that somebody, not necessarily you, collected the delivery from the depot or post office.

Please note that an order will need to be processed before 14:00hrs or delivery will for that order will reflect on the following working day.

Broken or damaged products

If a product is broken or damaged when you unpack it, you must notify within a day of receiving it. We will make arrangements for the damaged product to be returned to us and get a replacement to you. Alternatively, at our discretion, we may elect to refund you in full for the damaged product.

Voluntary returns

Almost all of the products for at illysa.co.za may be returned for credit if you change your mind. Products that are not returnable marked as N/R on your order. (Note that you will be given the opportunity to review the order during the check out process.) For returnable products, we will accept returns for up to three weeks from the time that we dispatch the product or notify you that it is ready for collection. When you return a product to us, we will credit your account with the amount that we charged you for that product. We do not refund any of the delivery fees that we charged on the order, and it is your responsibility to return the product to us in its original undamaged condition.

Products shipped in error

If you receive a product that is different to the one you ordered, you must contact us a day of receiving it. We will make arrangements for the product to be returned to us and to get the correct product to you.

Privacy Notice:

illy is committed to protecting your privacy. In order to provide you with the best information and services, and a more personalized browsing or shopping experience, we may collect information about your visit to our site. This privacy policy explains our online information collection practices and how we use the information we collect. The policy applies only to visitors and customers in South Africa.

The Information We Collect

When you shop on our site, sign up for our mailing list or online newsletter, we may collect certain personally identifiable information such as your name, e-mail address, mailing address and phone number.

How We Use Collected Information

Personally identifiable information you provide may be used to fulfil your shopping order, requests for information and services and to offer you products, services, contests, surveys and information we think may be of value to you. We may also, from time to time, extend selected offers or promotional information on behalf of one of our partners, but we do not sell, rent, share or give your personally identifiable information to third parties. When you place an order through our online store, request a catalogue, sign up for our mailing list or online newsletter, enter a contest or sweepstakes or join an online community, forum or message board, we will automatically add you to our list to receive special offers by email and/or mail.

Non-personally identifiable information we collect may be used in aggregate to optimize the design of our site, enhance the user experience and provide demographic information about our users.

We reserve the right to disclose any information without notice or consent in response to a legal request, regulation or subpoena, or where we believe it is necessary to take action regarding suspected illegal activities or fraud or to protect the integrity of our site or the safety of our visitors.

How You Can Change Your Information and Notification Preferences

You can, at any time, update or modify your personally identifiable information and preferences regarding email, newsletter or mail.

Send us a message

For questions about an order or for more information about our products.


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